FOI
SMART TRAINING

AI Role-Play Prompt Pack

Service Appointment Setting (Phone)

Start AI Role-Play

Click below to open ChatGPT in a new tab. We’ll automatically copy the prompts in the right order.

1
Open ChatGPT + Copy System Prompt
After it opens, paste into ChatGPT and press Enter.
2
Copy Scenario Prompt
Paste this next to begin the customer role-play.

Finish Session • Get Your Score

When you’re done role-playing in ChatGPT, use the button below to request your score + coaching summary, then paste it here to email your manager.

1
Copy “End Session” Request
Paste this into ChatGPT to generate your score + label + coaching notes.
2
Paste Summary Below
We’ll pull the score + label and show it briefly before you submit.
Tip: Netlify will email submissions once Form Notifications are enabled.
Toggle detailed prompts & scoring (hidden from trainees)